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Lesson 1
An Overview of QFD |
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Lesson 4
Deploying
Through the Later
Phases of QFD |
Sequential
vs. Concurrent Design Approaches
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Use of QFD for Integrated Product Development
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Benefits of Reduced Cost and Time to Market
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Need for and Role of QFD
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Strengths of QFD
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Voice of the Customer
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Phases of the QFD Planning Process
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Phase II <Product Design>
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Inputs to and Desired Outcomes
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Construction and Analysis of the Phase II Matrix
Phase
III <Process
Planning>
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Inputs to and Desired Outcomes
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Construction and Analysis of the Phase III Matrix
Phase
IV <Process Control
Planning>
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Inputs to and Desired Outcomes
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Creation of the Phase IV Planning Documents
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Phases
II-IV <Supporting Analytical
Tools> Pugh Concept Selection,
Flow Diagram, FMEA, Fault Tree
Analysis
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Class Exercise
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Lesson 2
Hearing
the Voice of the
Customer |
The Kano
and Klein Models of
Customers' Quality Perceptions
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Techniques for Gathering and Analyzing Customer Data
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Sources of Customer Data (with Pros and Cons of Each)
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Guidelines for Survey and Interview Planning
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Voice of the Customer Table
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Class Exercise
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Lesson 5
Starting a QFD Project |
Forming a QFD Team
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Role of Management
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Criteria for Success
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Lessons Learned by Other Companies
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Selecting a Pilot Project
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Common Pitfalls
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Starting the First QFD
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QFD Roadmap |
Lesson 3
Using
the House of Quality in
Phase I |
Phase I <Product
Planning>
Inputs to and Desired Outcomes
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Constructing a House of Quality (HOQ) Matrix
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Components of the HOQ
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Team HOQ Construction Steps
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The Pre-Planning Matrix
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Importance Weighting
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Relationship Matrix
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Competitive Comparisons
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Correlation Matrix
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Analyzing a Completed House of Quality
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Phase I <Supporting Analytical
Tools> Affinity Diagram, etc.
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Three Class Exercises
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